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Business change integration
Business transformation begins with a vision of the future, and while it may be logical and inevitable it requires many widely differing projects for implementation ....
Service development
Service development usually involves many parties, but when the services are those of local government or national agencies each party has a powerful independent identity and remit ....
Strategy development
Facilitation is a great tool for building teamwork and for agreeing common agendas. But to deliver its maximum benefit it needs to be part of a development strategy ....
Business change integration
Business transformation begins with a vision of the future, and while it may be logical and inevitable it requires many widely differing projects for implementation. Speed is vital but a too abrupt change from general to detailed planning can cause problems.Each project involves a different team with a unique personality. This personality is its strength but can lead to problems if only considered on a Gantt chart. Bi-directional information flow is critical to aligning and maintaining the alignment of the different teams and stakeholder groups as the detailed implementation plan is drawn up. This is not a task for programmers but an efficient programme and effective results depends upon it.
At an international London based consultancy, Robin was able to identify projects at all stages of development, not only those in presentable format, and draw up an overall programme methodology. throughout the company. He provided the lead in integrating and aligning projects, and designed and managed the consultation and decision making processes necessary to gain Board approval.
Service development
Service development usually involves many parties but when the services are those of local government or national agencies each party to the issues involved has a powerful independent identity and remit. In order to make progress these separate centres need to be brought together.Robin has facilitated consultations and reviews for local government: to agree the reformulation of schools funding; to determine capital project requirements for service directorates; to develop new working and management processes. But for one national organisation the goal was to rewrite the approach to the management of capital estates.
The first step was for Robin to mentor and coach the development of a concept or the project. Through this it was realised that for success, it needed a consensus of all major estate owners in England and Wales. Their cooperation was needed to develop a new approach that would be relevant to real needs and which would reflect on the ground experience and practise rather than academic concepts.
Once this point had been reached Robin began approaching a broad range of organisations and estate owners to gain their understanding, approval and commitment for the project. He then devised and ran workshops at which the foundations of the project were laid.
Strategy development
Facilitated meetings and workshops are great tools for building teamwork and for agreeing common agendas. Robin has devised and run these in many different arenas: on urban inner city estates; for international annual management planning events; for schools and local government; and to develop cascading Balanced Scorecards for business. To deliver their maximum benefit such events need to be part of a facilitated development strategy.For one large national UK voluntary sector organisation Robin co-designed and facilitated a workshop on business change for over 25 senior managers including the C/E and MD. However, in the middle of this three day event he identified a strategic rift between the senior managers and the Executive which was being obscured by the discussion. Working quickly to re-engineer the remaining time the facilitation was remodelled into a mediation which began to address the fundamental issues in the organisation. Without undertaking this process, the organisation would have developed strategic visions that would have to been mirages.
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